JOBS
Food And Beverages Needed At Mr. Mikes Steakhouse Casual, Canada
Job brief
We are looking for a skilled Waiters and Waitresses to take orders and deliver food and beverages to our customers.
The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role.
Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties, and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.
Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays.
Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.
Job Details
Responsibilities
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Requirements
- Proven work experience as a Waiter or Waitress
- Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
- Basic math skills
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit
- Flexibility to work in shifts
- High school diploma; food safety training is a plus
Languages
- English
Education
- No degree, certificate or diploma
Credentials (certificates, licences, memberships, courses, etc.)
- Food Safety Certificate; Serving It Right Certificate
Experience
- 1 year to less than 2 years
- Food and Beverage Serving Skills
- Advise on menu selections; Serve food and beverages; Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings; Describe and advise on wine selection; Describe menu items including daily specials for customers; Take orders and relay to kitchen and bar staff; Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
- Business Equipment and Computer Applications
- SQuirreL
- Additional Skills
- Address customers’ complaints or concerns; Enforce provincial/territorial liquor legislation and regulations; Clear and clean tables, trays and chairs; Balance cash and record sales; Must be of legal age to mix and serve alcoholic beverages; Provide customer service; Assist clients/guests with special needs
- Weight Handling
- Up to 13.5 kg (30 lbs)
- Work Setting
- Restaurant
- Security and Safety
- Bondable
- Transportation/Travel Information
- Own transportation; Own vehicle
- Work Conditions and Physical Capabilities
- Fast-paced environment; Work under pressure; Standing for extended periods
- Work Location Information
- Urban area
- Personal Suitability
- Initiative; Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Client focus; Reliability; Organized
How to apply
By email
martensville@mrmikes.ca
By fax
306-373-1380
